It's about finding those moments of meaning in a day, where it all makes sense. When the sun breaks through the clouds and all is right with the world.
I believe that by finding those moments, we can deliver a better employee experience that drives improvements in performance, customer service and staff retention levels.
There is a temptation when implementing a cultural change programme to deliver something that feels right and looks good on the corporate blurb. This will often involve asking the employee's what is important to them and taking a consensus view. My own research and experiences suggest that these types of change can leave groups of people isolated and feeling demotivated,
In 1950 the US air force redesigned their aeroplane cockpit . They measured over 4000 pilots and built the new cockpit to the average measurements of these pilots.
One researcher Lt. Gilbert S. Daniels saw the flaw in this method. He took the average measurements and worked out how many pilots met the exact measurements for the average pilot, his results were ZERO.
There was no such thing as the average pilot. The US designed its future cockpits to be customizable and ergonomic to the needs of a wider range of pilots.
As with these pilots, there is not an average employee, we should instead be delivering inclusive environments that are ergonomic, that allow people to exist whatever their values or beliefs.
My mantra is that after a fair wage, employees expect honesty, transparency, purpose and meaning above everything else. If this sounds good to you, please get in touch.